An IMPROVactive Hotel Experience.

Your hotel becomes the story.

A turnkey theatrical experience that transforms the lobby, bar, meeting rooms, and guest stay into one unforgettable night.

Explore the stories

HOSPITALITY MEETS LIVE STORY

Not a show inside a hotel.
A hotel inside a story.

Guests do not take a seat and watch. They check in, receive a private discovery, meet characters throughout the property, and make choices that shape the ending.

Bay Cities brings the story system, performers, props, marketing framework, and operating playbook. Your property brings the setting—and its own personality.

DESIGNED TO PERFORM FOR THE PROPERTY, TOO

A memorable night for guests.
A new revenue story for hotels.

01

Fill the right nights

Create a bookable reason to visit during shoulder seasons, weekends, and softer dates.

02

Grow spend per guest

Build packages around rooms, dinner, cocktails, breakfast, and premium participation.

03

Become the destination

Give travelers a story they cannot experience at the hotel across the street.

04

Invite them back

Return with another story, a new ending, or a private corporate edition.

Standard experience

90–120 minutes

Guest capacity

Adapted to the property

Formats

Evening · Dinner · Overnight · Private

Story model

80% proven · 20% property-specific

FROM YES TO OPENING NIGHT

One partner. One playbook.
A property-wide experience.

01

Choose

Select the story and format that fit your hotel, guests, and revenue goals.

02

Adapt

We map the experience to approved spaces and weave in property details.

03

Package

Together, we build room, dining, VIP, corporate, and experience-only offers.

04

Open the doors

Bay Cities arrives with the trained team, production system, guest journey, and operations.

Choose the story that belongs in your hotel.

The Hotel of Second Chances

Hopeful · Romantic · Funny
What if you could check in to the choice you almost made? For one unforgettable night, old possibilities, unexpected reunions, and roads not taken come to life throughout the hotel. Guests help decide whether the past deserves to be rewritten—or whether the best second chance is waiting in the present.
Especially suited for: Boutique hotels, couples’ weekends, anniversaries
Wake-Up Call

Contemporary · Surprising · Thought-provoking
A message has arrived at the front desk—from you, twenty years in the future. Is it a warning, an invitation, or a mistake that could change everything? Follow the clues, confront what lies ahead, and help decide whether the future should be obeyed, rejected, or rewritten.
Especially suited for: Modern hotels, corporate retreats, urban properties
The Lost Hour

Magical · Nostalgic · Mysterious
Years ago, every clock in the hotel skipped the same mysterious hour. Tonight, that missing time is returning in fragments—along with memories, possibilities, and secrets that were never meant to resurface. Guests must decide whether the Lost Hour should finally be restored or given an entirely new ending.
Especially suited for: Historic hotels, resorts, destination weekends
The Dream Department

Whimsical · Visual · Imaginative
Every dream left behind in the hotel is carefully collected, catalogued, and stored—until tonight. Now dreams are reaching the wrong guests, forgotten wishes are escaping, and one impossible idea is dangerously close to becoming real. Step inside the Dream Department and help put imagination back in order.
Especially suited for: Art-forward hotels, family programs, creative retreats
The Unclaimed Luggage

Warm · Human · Bittersweet
Some luggage is lost. Some is left behind on purpose. When the hotel opens its collection of unclaimed suitcases, guests discover an unfinished song, an undelivered letter, and journeys that never began. Together, the audience decides what should be returned, what deserves to be completed, and what must finally be released.
Especially suited for: Independent hotels, group travel, heritage properties
The Impossible Convention

Comic · Fantastical · Participatory
The Department of Coincidence and the Bureau of Abandoned Ideas have both reserved the same ballroom—and neither intends to leave. As impossible proposals, misplaced paperwork, and wonderfully absurd delegates take over the hotel, guests become the deciding committee. Only they can determine which department survives.
Especially suited for: Convention hotels, corporate groups, comedy audiences
The Time Capsule

Historical · Civic · Celebratory
A time capsule sealed fifty years ago has been opened, revealing forgotten promises, daring predictions, and one unfinished plan for the hotel’s future. Guests uncover the stories inside, choose which promise should finally be fulfilled, and help create a new message for the next generation.
Especially suited for: Anniversaries, historic hotels, community partnerships
The Grand Reopening

Energetic · Comic · Customizable
The doors are ready to reopen—but no one agrees on what the hotel should become. Preservationists, investors, employees, and big-hearted dreamers each have a plan, a pitch, and something at stake. Guests join the advisory committee and help decide which vision will shape the hotel’s next chapter.
Especially suited for: Renovations, openings, ownership celebrations